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Nexus
NexusWhatsApp AI · Voice AI · Lead CRM
Every enquiry. A clear next step.
Answer WhatsApp messages and calls, capture lead details, and keep your team clear on what happens next.
- Live at
- nexus.builtapps.eu
- Channels
- WhatsApp and voice calls
- Apps
- Web, iOS and Android
- Delivery
- Managed setup and support
The business challenge
Good enquiries need timely attention.
A new customer may arrive while your team is serving someone else. Nexus helps keep that conversation moving, with useful details ready for follow-up.
01
Busy teams
Messages and calls arrive while staff are already helping customers.
02
Scattered details
Customer needs stay across chats, notes and individual phones.
03
Delayed follow-up
The next action is unclear when nobody owns the enquiry.
Give every enquiry somewhere to go.
A shared record. A responsible person. A clear next step.
How Nexus helps
From first message to team follow-up.
Nexus connects the conversation, the customer details and the next action, so your team can continue with context.
- 1
A useful response
Answer questions and collect the information that matters — on WhatsApp or on a call.
- 2
Details in context
Keep the enquiry linked to its conversation and lead record.
- 3
A clear handoff
Give staff a responsible owner and a visible next action.
Always answered
WhatsApp and calls, answered while you work.
Nexus answers through the official WhatsApp Business platform and picks up phone and WhatsApp calls with a natural voice agent trained on your services, hours and prices.
- WhatsApp Cloud API with templates and rich messages
- Voice agents for inbound phone and WhatsApp calls
- Call recordings, transcripts and summaries
- Replies in the customer’s language
Live product
Lead capture
Every conversation becomes a lead record.
The agent asks the questions you configure and fills the lead: interest, preferred time, budget or urgency — then assigns an owner and a next action.
- Configurable capture fields and forms
- Lead routing and distribution to staff
- Duplicate merge and ad-lead matching
Illustrative interface
The shared workspace
Your team knows what happens next.
Keep the conversation, lead details and follow-up together. Staff can review the context, take ownership and step in when a customer needs a person.
- Review messages beside the related lead
- Pause the AI or take over when needed
- Assign staff and record the next task
- Work from desktop or mobile
Illustrative interface
Built around your business
Built around your customer journey.
The same core workspace supports different enquiry flows. Configure the questions, capture fields and staff handoff around the way your business works.
Clinics & wellness
Collect appointment preferences and contact details. Next step: reception review and confirmation.
Advisory & professional services
Collect the enquiry type and consultation needs. Next step: a useful brief for the right advisor.
Trades & service businesses
Capture the job type, location and urgency. Next step: staff callback or quotation follow-up.
Capabilities
Everything inside Nexus.
Taken from the product as it runs in production today.
Sales
- Pipeline board and table with custom stages
- Leads with analytics and open-lead pool
- Lead routing, distribution and merge
- Meta and Google ad-lead matching
Conversations
- Unified WhatsApp inbox
- Calls log with audio and transcripts
- Follow-up ladder and reply languages
- Spend caps per channel
AI studio
- Voice agents with voice picker and live test
- WhatsApp agent settings
- Knowledge base and forms builder
- Manager agent with approvals
Automation
- Workflows, bookings and routing
- Stage triggers and scheduled follow-ups
- Tasks and appointment calendar
Business
- Quotations with online acceptance
- Invoices, customers, catalogue and credit notes
- Proposals with PDF export
- Clinic and restaurant modules
Admin & compliance
- Staff roles and per-section permissions
- Consent, audit, residency and access centre
- iOS and Android apps with push
Built withReact 19FirebaseGoogle GeminiElevenLabs voiceWhatsApp Cloud APIStripe and PayHereCapacitor apps
Screens
See it working.
Packages
A managed service, sized to your team.
We map the enquiry flow, configure the agent and workspace, then test the handoff with your team before launch.
Essentials
Up to 3 staff
- WhatsApp or voice agent
- Lead CRM and pipeline
- Managed setup
Popular
Growth
Up to 10 staff
- WhatsApp and voice agents
- Automations and follow-ups
- Quotations and invoicing
Scale
Larger teams and multi-site
- Compliance and audit centre
- Lead distribution across teams
- Dedicated onboarding
A tailored proposal for your business. Channel availability and features depend on setup, provider requirements and your package.
Trust
Human control, built in
Features depend on your package, business category and configured channels.
- Pause the AI or take over any conversation
- Role-based staff permissions per section
- Consent records and an audit trail
- Data residency settings
- Approvals before the manager agent acts
For clients, partners and investors
Take Nexus further with us.
Nexus runs as a multi-tenant platform with its own back office — the foundation for agencies and partners who want to offer AI front desks to their clients.
Multi-business platform
Each client is its own workspace, with staff, roles and permissions.
Packages and feature flags
Define packages and switch modules per client.
Back office
Finance, costs, insights, invoicing and lead distribution across clients.
Proposal builder
Create branded business proposals for prospects.
Use it
Subscribe and get started on the hosted product.
Partner or white-label
Offer it to your clients or launch it under your brand in your market.
Invest
Talk to us about traction, roadmap and growth plans.
Talk to us about Nexus
Tell us whether you want to use it, partner, white-label or invest. We reply within one business day.
See Nexus handle your next enquiry.
Start with the channel that needs the most attention. We map the workflow, configure and test, then launch and refine with your team.
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